Troubleshooting

While playing Project QT, you may face various issues that will impact your experience negatively, if not outright preventing you from even launching the game. Fortunately, a fair amount of those issues are well known and can be solved with the help of this page. If your issue is not listed here, feel free to ask for some help to the other players over Project QT's Discord server.

I lost my account!

 * Symptom: The game application launches properly until the "Enter" button, but once you enter you are starting the tutorial on a new account instead of your usual account
 * Cause: This is most likely due to you logging on the wrong Nutaku account or in the wrong server
 * How to fix: Follow these steps


 * 1) On the title screen, instead of pressing "Enter", press the double arrow icon: Login DoubleArrow.png
 * 2) Check that your usual server is listed in the "My servers" tab. Login MyServers.png
 * 3) If you don't see any server in there, or only the brand new account that has just been created, try to clear your browser's cache and cookies (those related to Nutaku, in particular), and launch the game again. You will have to enter your Nutaku credentials again.
 * 4) Double, triple make sure that you are entering the correct email adress. Most players who claim that they've "lost their account" actually logged in with the wrong email.
 * 5) If you are absolutely, 100% sure that you've used the right email after checking 3-4 times that you used the right email, then try to do a full reinstall: uninstall the game entirely, delete the "com.ignite.qt" from your "data" folder (if the folder is still there after the unnstall, as it's supposed to be deleted entirely), reboot your Android, then install the game anew.
 * 6) If all of that failed, then submit a ticket to the game's support, and provide as much details as possible about your account (such as your email, server's number and player name): Nutaku's player support for Project QT

"Your browser does not support WebGL"
Chrome browser Source: https://www.interplaylearning.com/en/help/how-to-enable-webgl-in-chrome
 * Symptom: When you try launching the game in your web browser, such as Chrome or Firefox, nothing launches and you get a small dialog box that contains the message "Your browser does not support WebGL".
 * Cause: Your browser requires the WebGL library to run the game, but it is not enabled.
 * How to fix:

Follow these steps:


 * 1) Open a Chrome browser window and go to chrome://settings
 * 2) Scroll down to Show Advanced settings at the bottom of the page.
 * 3) Scroll to the System section. Ensure the Use hardware acceleration when available checkbox is checked (You'll need to relaunch Chrome for any changes to take effect).
 * 4) In your Chrome URL bar, go to chrome://flags
 * 5) Ensure that WebGL is enabled, and not disabled (You'll need to relaunch Chrome for any changes to take effect).
 * 6) Restart Chrome and see if the game launches.

Firefox browser Source: https://www.interplaylearning.com/help/how-to-enable-webgl-in-firefox

Follow these steps:

If the status contains a graphics card manufacturer, model and driver (eg: "NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine"), then WebGL is enabled. If the status is something like "Blocked for your graphics card because of unresolved driver issues" or "Blocked for your graphics driver version", then your graphics card/driver is blacklisted.
 * 1) Open a Firefox web browser page. Type about:config into the URL bar
 * 2) Search for webgl.disabled
 * 3) Ensure that its value is false (any changes take effect immediately without relaunching Firefox). If the value is true, you can change it to false by clicking it.
 * 4) Go to about:support
 * 5) Scroll down to the Graphics section.
 * 6) Inspect the WebGL Renderer row in the Graphics table:
 * 1) Restart Firefox and see if the game launches.

Stuck on Nutaku's login screen

 * Symptom: The game application launches, but it stuck on a black screen or is unable to login to Nutaku
 * Cause: This is most likely due to cookie issues in your browser or your app.
 * How to fix: Follow these steps


 * 1) Try to reboot your Android, and see if the game launches properly
 * 2) Try to clear your browser's cache and cookies (those related to Nutaku, in particular), and then try to see if it worked. You will have to enter your Nutaku credentials again.
 * 3) Disable your antivirus/firewall, if any.
 * 4) Try to do a soft reinstall, by simply reinstalling the game's APK.
 * 5) If that still didn't work, try a full reinstall: uninstall the game entirely, delete the "com.ignite.qt" from your "data" folder (if the folder is still there after the unnstall, as it's supposed to be deleted entirely), reboot your Android, then install the game anew.
 * 6) If all of that failed, maybe your Android installation is facing issues, and in this case we cannot really help you.

Crash at startup

 * Symptom: The game launches, displays the splash screen, the Nutaku logo, then simply shuts down (crashes) without any error message
 * Cause: Either you have bugs running around while Android is running, or you have corrupted files in your game's installation that cause the crash.
 * How to fix: Follow these steps


 * 1) Try to reboot your Android, and see if the game launches properly
 * 2) Try to clear your browser's cache and cookies (those related to Nutaku, in particular), and then try to see if it worked. You will have to enter your Nutaku credentials again.
 * 3) Disable your antivirus/firewall, if any.
 * 4) Try to do a soft reinstall, by simply reinstalling the game's APK.
 * 5) If that still didn't work, try a full reinstall: uninstall the game entirely, delete the "com.ignite.qt" from your "data" folder (if the folder is still there after the unnstall, as it's supposed to be deleted entirely), reboot your Android, then install the game anew.
 * 6) If all of that failed, maybe your Android installation is facing issues, and in this case we cannot really help you.

Stuck at checking the version

 * Symptom: The game reaches the title screen, but is stuck at checking the version/loading. I may also have a red message "Can't connect to the server"
 * Cause: As the red message suggests, you are having network issues. However, using a VPN is not necessarily the solution.
 * How to fix:
 * 1) If you are using wifi on your mobile, disconnect from the wifi hotspot, then reconnect to it.
 * 2) If you are using the mobile data to browse the Internet (typically 3G/4G), disable the mobile data, then enable it again.
 * 3) If both failed, try rebooting your Android.
 * 4) Disable your antivirus/firewall, if any.
 * 5) The game server's location may be blocked by the DNS provided by your mobile network. Try using a DNS changer app (pick whatever you find in the Google Play Store). (use Google's DNS or OpenDNS preferably)
 * 6) If all else failed, only then consider using a VPN. Use Google to find the VPN app you want.

Black screen "Error connecting to the server."

 * Symptom: Black screen "Error connecting to the server. Please check your Internet connection. Refresh the webpage and try again.", but the game can still be heard running behind (such as girls fighting in tower).
 * Cause: You are playing the browser version of the game, which uses an emulator known to have such a failure frequently.
 * How to fix:
 * 1) If it happens during a tower battle, listen to the game sounds (if you have the sounds enabled, that is) and *wait* for the battle to end. It'd be sad to lose your girl's points for naught due to restarting the game before the battle's end.
 * 2) Nothing we can do about that black sreen, unfortunately. Do consider playing the game on your smartphone or in an emulator: that works much better and you won't get annoyed by that screen.

Stuck "Downloading"

 * Symptom: The game is stuck "Downloading" during an event, when viewing a girl or when trying to browser a gallery / WhatSex.
 * Cause: This is most likely due to the game being unable to access to the respository of the game assets.
 * How to fix:
 * 1) Try rebooting your Android, disabling your antivirus/firewall, using a DNS changer app.
 * 2) Try doing a *full* uninstall of the game, reboot Android, then reinstall the game and see if the issue got solved.
 * 3) If all else failed, try using a VPN.

Stuck on the Tower rewards screen

 * Symptom: The game froze in tower after in the end of the battle or gets stuck while flipping cards.
 * Cause: A network latency caused the game to lose synchronisation with the game servers and provoked the freeze / being stuck at card flipping.
 * How to fix: Relax, don't rage and simply restart the game. You lost absolutely nothing : you did get your tower stage rewards and you did get your free card flipping reward even if you didn't tap any card. :)

Failed to enter battle

 * Symptom: A popup "Failed to enter battle due to unstable connection. Please try again." keeps appearing while the game is loading a battle of any sort.
 * Cause: A small network latency occured, causing the popup to appear. But you actually did not lose connection. It also happens very, very often with the browser version of the game.
 * How to fix:
 * 1) Do not click on the Confirm button to close the dialog. Leave it open for a minute or so. Your battle may start anyway.
 * 2) If you play the browser version of the game, do consider playing it on your mobile device, or even better in an emulator. An emulator will have the very best quality of connection to the game servers.
 * 3) It it happens more than 1-2 times within the span of a few minutes, stop trying to play battles . You are risking to lose your AP or tower girl uses if you keep playing battles. Wait to have a better quality of connection (such as better wifi signal or better mobile data signal) before trying to battle again.

The operation has timed out

 * Symptom: A popup "The operation has timed out" keeps appearing while I try to start an arena / Grand Arena battle.
 * Cause: Your game session lost synchronisation with the server. It appears to be more frequent when using an emulator.
 * How to fix: Restart the game. There is nothing else that can be done for now.